Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain.
BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre services.
Often the business processes are information technology-based, and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Service. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry.
We will know here about the ITES-BPO…
INFORMATION TECHNOLOGY ENABLED SERVICES (ITeS)
Information Technology (IT) is one of the world’s fastest growing economic activities, which envisages easier flow of information at various levels in the desired pattern. IT enabled Services (ITeS), also called web enabled services or remote services or Tele-working, covers the entire gamut of operations which exploit information technology for improving efficiency of an organization. These services provide a wide range of career options that include opportunities in call Centre, medical transcription, medical billing and coding, back office operations, revenue claims processing, legal databases, content development, payrolls, logistics management, GIS (Geographical Information System), HR services, web services etc.
Information Technology and IT enabled services are an essential part of everyday life. They need to work 24/7 with fast response times and rapid problem solving.
Knowledge Process Outsourcing
WHAT IS A KPO?
A form of outsourcing where knowledge and information related work is carried out by a different company or subsidiary within the same organization to save costs or resources. In contrast to manufacturing outsourcing, this usually involves high-value work carried out by highly skilled staff, for example research, development, analysis and consultancy. KPO firms may also make business decisions on behalf of the source company, though these will typically be low-level and easily undone by the source company.
Knowledge process outsourcing (KPO) is a form of outsourcing in which knowledge- and information-related work is carried out by workers in a different company or by a subsidiary of the same organization. This subsidiary may be in the same country or in an offshore location to save costs or other resources. Companies resort to knowledge process outsourcing when they have a shortage of skilled professionals and have the opportunity to hire skilled workers earning lower wages in another location for a lower overall cost.
Knowledge process outsourcing (KPO) is the allocation of relatively high-level tasks to an outside organization or a different group in a different geographic location. Examples of KPO include long-term jobs for intellectual, analytical and knowledgeable people within industries such as research and development, financial consultancy and services, business and technical analysis and many others.
The knowledge economy is a system of consumption and production that is based on intellectual capital. The knowledge economy commonly makes up a large share of all economic activity in developed countries. In a knowledge economy, a significant part of a company’s value may consist of intangible assets, such as the value of its workers’ knowledge (intellectual capital), but generally accepted accounting principles do not allow companies to include these assets on balance sheets.
Those who can get benefits of KPO include:
|a). E-Marketing||b). Learning Solutions|
|c). Animation and Design||d). Training and Consulting|
|e). Network Management||f). Data Analysis|
|g). Intellectual Property||h). Legal Research|
|i). Writing and Content Development||j). Pharmaceuticals and Biotechnology|
|k). Research and Development|
According to a Silicon.com report, over the next five years, knowledge process outsourcing or KPO is poised to outstrip the growth of business process outsourcing or BPO. In fact, globally, KPO revenues will grow 50 per cent to $25bn by 2022.
Legal Process Outsourcing (LPO) is the industry in which in-house legal departments or organizations outsource legal work from areas where it is costly to perform, such as the United States or Europe to areas where it can be performed at a significantly decreased cost, primarily India. Legal Process Outsourcing is a high end industry that has been growing rapidly in the recent years.
Legal Process Outsourcing covers the following services in general:
- Contract Drafting Services & Contract Monitoring/Management
- Document Review, Electronic Discovery and Litigation Services
- Medico-Legal Support Services
- Litigation Document Management
- Bankruptcy Filing, Pleadings & Documentation
- Legal Research
- Paralegal Support Services
- Contract Drafting Outsourcing
- Contract Monitoring Outsourcing
- Contract Management Outsourcing
- Document Review Outsourcing
- Electronic Discovery Outsourcing
- Litigation Support Outsourcing
- Medico-Legal Outsourcing
- Medico-Legal Support Services
- Medical Malpractice Outsourcing
- Medical Malpractice Legal Support Outsourcing
- Medical Malpractice Litigation Support Outsourcing
- Litigation Document Management Outsourcing
- Bankruptcy Filing Outsourcing
- Legal Pleadings Outsourcing
- Legal Documentation Outsourcing
- Legal Pleadings & Documentation
- Legal Research Outsourcing
- Paralegal Outsourcing Services
- Patent drafting
- Simple legal filings
- Legal Publications
- Proof reading
- Litigation support
- Legal Research
- Document Drafting like standard contracts, agreements, letters to the clients, patent applications etc.
- Legal Billing activities like preparation of invoices, collation of time sheets etc.
- Intellectual Property research–substantive and administrative
- Administrative and secretarial activities like following up with clients, etc.
The work is done by experienced paralegals and attorneys using industry standard databases like LexisNexis and Westlaw. The main criteria for deriving value from such services is the level of maturity of delivery processes of the service provider. Also sufficient control should be exercised on the operations to ensure that the work is delivered to the level of expectation of quality of the client and the data is secure.
Outsource to Bangladesh
Bangladesh has become a large ground of potential human resources with bright aptitude, quality and natural ability in soft-ware development. Bangladesh can be a huge arena of skilled human resource with its cultural adoption capability, foreign language skill, analytical capability and huge number of educated and energetic youths.
Software export has achieved the highest growth in recent years, as more than 100 software and IT service companies are exporting their services to around 30 countries in the world.
Although a majority of the companies are exporting in the North American Market (mainly USA), recently there have been encouraging performance by a good number of companies in European and East Asian (mainly Japan) market. Among the hundred export focused companies, at least 30 companies have been set up either as joint venture (between foreign and local entrepreneur) or as ODC (Onshore Development Centre) with hundred percent foreign investment. Most of these joint ventures/ODCs have actually been set up during last couple of years.
Major Countries where Software and ITES companies Export
USA, Denmark, UK, Japan, Australia, Finland, Switzerland, Canada, Germany, Norway, Sweden, South Africa, Thailand, Middle East (UAE, Saudi Arabia, Bahrain)
Source: BASIS Survey
Which is the most reliable BPO Company in Bangladesh for outsourcing work?
Business Process Outsourcing (BPO):
Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace. Two categories BPO is often divided into are Back office outsourcing & Front office outsourcing services.
Most reliable BPO company in Bangladesh
Service Engine BPO (SEBPO)
There are plenty of outsourcing companies in Bangladesh but Service Engine BPO (SEBPO) is the most reliable outsourcing company in Bangladesh at present.
(SEBPO) is a trusted Business Process Outsourcing (BPO) partner of 25+ clients both in Europe and US and is specialized in Digital Advertising Operations, Application Development and Quality Assurance services. Our expert service teams complement and improve the day-to-day operations of clients’ such as AOL, AdTheorent, and ScrollMotion as well numerous other ad tech, digital publishing, and technology companies and agencies.
Round the clock service
SEBPO has 10 years of experience with currently more than 500 employees providing 24/7 round the clock service with a flexible project size and is backed by one of the biggest conglomerate in the Bangladesh.
SEBPO has its own power substation which allows us to operate 24/7 and give our client their desired services on time.
SEBPO was selected as the 12th best company in the “Rising Star” category of the International Association of Outsourcing Professionals (IAOP) Global Outsourcing 100® service providers list for three consecutive years. The list was announced at the 17th annual Outsourcing World Summit held in Orlando, FL in February. The rankings are posted in the June issue of Fortune® magazine. SEBPO was also awarded by BASIS for 3 consecutive years. It was recognized as the top 100 Global Outsourcing Company by ISO/IEC 27001:2005 & ISO 9001:2008. It doesn’t end there, due to SEBPO being consistent at maintaining its growth, in 2016 it won the President’s Award & a Gold Trophy for IT export in the Inc.5000 and currently recognized as the fastest growing BPO company in Bangladesh.
If you want to know more and be our trusted partner please contact
Syed Shafquat Ali
Business process outsourcing (BPO) is a subset of customer support outsourcingthat involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace.
I represent GizmoSupport, a leading BPO service providers for Applications, Banking, E-Commerce & Retail, Travel, Education, Logistics, FMCG and Telecommunication industries. Founded 12 years ago, we have worked with notable respected brands delivering innovative solutions through an integrated multi-channel support, to enhance their relationships with their customers. Our integrated technology based platforms help us create value for our partners throughout various stages in customer lifecycle. Combining our expertise in business process outsourcing, customer relationship and customer retention with over 5000 employees across 6 locations, we help our clients grow in terms of credibility and revenue.
Some of the key services offered by GizmoSupport are:
- Customer Acquisition & Retention
- Customer Feedback & Surveys
- Revenue Enhancement
- Lead Generation
- Technical Support Services
- Customer Support Services
- Social Media Management
- App Support
Contact : Gizmo Support
Business Process Outsourcing is the full form of the term BPO.
Based on the last five years data EZ Cyber Solutions is the most reliable outsourcing company in Bangladesh. It offers the following services:-
- i) Customer Care,
- ii) Virtual assistance/ Admin support,
iii) Data analysis,
- iv) Writing,
- v) Website & Apps development &
- vi) E-commerce
BPO Summit Video
Leading Outsourcing Training Institute in Dhaka-Bangladesh
Advance IT BD
17/2/1 ground flr. K.M.Das Lane (Tikatuli), Dhaka-1203